Medical Receptionist

MAIN DUTIES AND RESPONSIBILITIES The duties and responsibilities to be undertaken by members of the Practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Administrator and or the Practice Manager. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. The post holder will be the first point of contact between the patients and the clinical teams. The post holder will deal with Digital requests. The post holder will maintain an accurate filing system. The post holder will provide repeat prescriptions on request The post holder will maintain working knowledge of the Vision appointment system The post holder will deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel. The post holder will need to deal with queries from doctors and patients on a daily basis. The
post holder will assist with scanning and filing of correspondence into patients medical records using Docman Take accurate messages and pass on information appropriately To be a flexible member of the team, providing cover for colleagues for annual leave and sickness as well as in busy times. CONFIDENTIALITY In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. HEALTH & SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training
to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified EQUALITY & DIVERSITY The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights. Interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Undertaking courses as directed by the Practice Manager where
required in order to carry out normal duties COMMUNICATION: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly PRIVACY NOTICE We process personal data relating to all current or potential employees. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history. We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so.