Medical Receptionist

Medical Receptionists play a key role within our busy general practice. The main aspects of the role are to support and facilitate patient access to health care professionals and services by providing reception and administrative support to the practice ensuring that a full range of duties, are carried out in an accurate, efficient manner and in accordance with practice policy. Providing effective communication across the practice teams and other organisations to support patient care and safety whilst, enabling the practice fulfilment of the GP GMS and enhanced service contracts. Applicants will need excellent customer service skills and be able to maintain a professional attitude towards patients, colleagues and other healthcare organisations teams. Whilst supporting patients to navigate current healthcare support available to them., List is not exhaustive but provides a indication of the type of support and tasks our reception administrators undertake:

Booking patient appointments in practice and other organisations. Handling patient enquiries from multiple platforms and sources.

Processing repeat prescriptions requests and enquiries.

Filing, Scanning of results and letters manually and electronically. Processing information received from external agencies and receiving, sending, practice correspondence both internal/external.Data inputting such as scanning of documents using document management software, coding relevant information e.g. diagnosis extracted from correspondence.

Identify Health and Safety issues relating to yourself, employees, patients and visitors.

Assist with the maintenance of practice call and recall systems for patients who have Long term condition management clinics and national screening programs to proactively support our patients to maintain their health.

House keeping duties. Assisting with the restocking of the consulting rooms and stock rotation.

Liaise with GP and outside agencies on behalf of patients and act as patient advocate when necessary.

Records movement and management and patient access to medical records. Including registration/de-registration.

Discovery practice provides a friendly and supportive environment across our multi-disciplinary team. We provide services for approximately 8840 patients and we are also part of the Central Middlesbrough Primary Care Network. Our Network provides our teams additional support with access to a workforce of Health care professionals not normally seen in Primary Care. Creating an evolving and innovative Primary Care Service for the benefit of patient and staff wellbeing., We would like to recruit a new member to our team and have a vacancy. The ideal candidate will be enthusiastic, innovative and adaptable to change in todays challenging Primary Care environment.

We are a 3 GP Partner practice providing quality health care to a population of approximately 8450 patients operating from the Cleveland Health Centre located above the Cleveland Centre Shopping Mall.

Our practice team consists of 3 GPs, 3 Advanced Nurse Practitioners, 1 Nurse Practitioner, 2 Practice Nurses, 2 Health Care Assistants supported by our team of Reception, Administration, Secretarial and Management members. In addition we also have our Network colleagues of Pharmaists, Physios, Mental Health Practitioner, Social Prescribers and Care Coordinators.

We are an open and friendly team and provide a supportive and learning environment to all.