Medical Receptionist / Administrative Assistant

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. · Acknowledge a patients arrival at the reception. · Ensuring that the appointment system is run efficiently. · Monitor the flow of patients to and from consulting rooms. · Use clinical system EMIS Web for all patient related activities. · Deal with all general enquiries, explain procedures and make new and follow-up appointments. · Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. · Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times. Sorting the mail. · Scan letters. · File records. · Type and send referral letters (including eRS and 2WW referrals). · NHS mail - deal with incoming emails. · Workflow - deal with incoming letters, discharge summaries, results etc. · Interpreting, as and when required. · Read/Snomed
coding. · Summarise new patient records. · Medication updates - update new medications from hospital. · Fusion (to look up results, clinic letters, A&E reports, discharge summaries). · Enter requests for home visits onto EMIS Web ensuring careful recording of all relevant details and where necessary refer to Doctor. Action repeat prescription requests/prescription queries and ensure that they are ready within 48 hours. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Actively participate in Practice Training to ensure you provide a high level of service for the Practice. Receive deliveries and put stock away. Receive and handle specimens as per Practice protocol. · Chaperoning duties. Complete weekly stock checks. Assist clinical staff in emergencies. Adhere to Practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills. Keep reception
areas clean and tidy. Ensure filing cabinets, surgeries, offices and front door are locked on departure.