Medical receptionist / administrator

Our Reception team are the first point of contact for patients and visitors. We understand the importance of this team and value them, To greet patients in an appropriate manner, paying attention to the particular needs of the patients and recognising the anxieties which are often associated with a visit to the practice

To ensure that patients are greeted and handled with respect

To follow practice Confidentiality Policy at all times

Prepare for forthcoming surgeries i.e. students, CDM clinics

Ensure the waiting areas are organised, tidied and lit to the benefit of all patients

Check for overdue interventions and/or diary entries and make appointment with the appropriate clinician as directed by Clinical Administration Team

Electronic filing of identified documents as and when appropriate

To sort & assign requests for clinical intervention via AccuRX and to take and process requests from patients without internet access via telephone, by email and internet

To accept requests for home visits according to the practice policy

To receive and process repeat prescription requests

To record messages accurately and ensure they have been acknowledged according to practice policy

To accept requests for repeat prescriptions and issue as appropriate in line with practice policy

To ensure that all tasks in the Receptionist Pool are completed by the end of your shift

To liaise with colleagues regarding annual and or sick leave cover

Any additional duties as may arise

We are a friendly, high performing, well-organised training practice in City and Hackney. We pride ourselves on being a sociable team, offeringa supportive environment to provide the best possible care to our patients. We advocate the importance of work-life balance.