Medical Receptionist and Administrator

To greet patients in a professional, friendly and courteous manner at all times To answer telephone calls in a polite and professional manner To make appointments for the various clinicians using the Practice clinical information system To locate relevant information for patients (test results, letters, forms etc) and direct their queries to the appropriate staff member. Answering patient queries regarding various Practice policies and initiatives Advise patients when completing new patient registration forms, explaining the surgery policies To listen to patient complaints, making sure that they are addressed and dealt with appropriately Email correspondence as requested and record, in line with practice policy To process correspondence accurately in line with practice policies Process repeat prescriptions as per the Practice policy Ensure all forms are passed to the appropriate destination and completed and checked by yourself when required Receiving and recording requests for home
visits in line with expected standards Receiving, recording and booking requests for transport Direct accurate patient information to the appropriate clinician using EMIS Web To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays Chaperone GP if required, following training Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters To ensure that strict confidentiality protocols are adhered to Attend and contribute to staff meetings To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager Opening and closing of premises when required To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice. Promote, encourage and activate patient on-line access Ensure relevant/appropriate contacts with patients are documented in notes Ensure email, tasks, Docman and EMIS email are