Medical Receptionist / Administrator

JOB TITLE Medical Receptionist/Administrator REPORTING TO Deputy Practice Manager HOURS Full-Time 37.5 Hours Per Week (with 30 minute lunch break) Working pattern: Monday 10:00 18:00 Tuesday 10:00 18:00 Wednesday 10:00 18:00 Thursday 10:00 18:00 Friday 10:00 18:00 Function To ensure that the administrative function to support the practices service to patients runs efficiently and effectively. Duties will include: Essential Characteristics: The ability to communicate effectively with a wide range of people Excellent communication skills both written and verbal Ability to deal effectively with telephone calls Good keyboard skills Ability to work with diversity Understand the necessity for confidentiality Understand the role of teamwork in providing a quality service Understand the accuracy when dealing with patient records, both electronic and paper based Effective team worker Motivated and enthusiastic Commitment to ongoing development Availability to provide cover during periods of
sickness and holidays Understanding of own behaviour and how this impacts on colleagues, patients and visitors Main Duties and Responsibilities: To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner Make appointments for patients with the doctors, nurses and other members of the primary health care team on the computer Deal with telephone queries, test results Complete surgery lists and extract patient notes when required Referring patients to secondary care Scan and read code patient documentation (document management) Operate repeat prescription system as directed Register new patients on the computer system Opening and distribution of post Filing of medical notes, letters, test results and other correspondence Photocopy patient files where necessary Understand the usage of the practice email and intranet system Assist in the closing and securing of the building at the end of the working day Comply with all in house and
statutory Health & Safety procedures Attend practice meetings where necessary Attend training courses in house and externally to develop expertise and further knowledge Handle Petty Cash Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist/administrator It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice/ Deputy Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused