Medical Receptionist (Flexible)

Greeting and directing patients as they arrive for appointments.

Dealing with telephone requests and enquiries

Processing repeat prescription requests.

Making appointments for practice patients with the appropriate Health Care professional.

Processing requests for home visits.

Taking and delivering messages.

Processing non NHS claim forms and private referral letters.

Collection of Fees for non-NHS work.

Updating patient computer records as required

Informing patients the results of test and investigations

Filing of manuscript information, and maintenance of patients medical records.

Testing the clarity of the telephone message in accordance with Practice procedures.

Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.

Receiving specimens from patients, and batch delivery to collection point.

Other one off essential duties deemed necessary to ensure the smooth running of the Practice

Eg. Making tea, tidying the workplace, assisting the doctors, etc.

We are seeking a full time Medical Receptionist to work at all 4 of our surgeries; Bushey Medical Centre, Holywell Surgery, Carpenders Park Surgery and Tudor Surgery on a flexible basis. Due to our continued increase in volume of calls and new patient registrations we are looking for a receptionist who is able to work full time to meet the needs of the practice. This would involve receiving your working rota at least one week in advance for the following week. This role involves 95% phone work and a small amount of admin related to the calls taken. The post holder will need to be flexible and able to work at short notice covering holidays and sickness.

Call Centre experience will be an advantage.

We are seeking a positive can do attitude together with good team working.

A commitment to a full 2 week training programme will be required on acceptance of this role.

A background in General Practice Reception would be an advantage, but is not essential.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Four sites with 5 GP Partners and 13 Salaried GPs.

Attenborough Surgery aim to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

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