Medical Secretary

Job Responsibilities Referrals To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, and patient referrals in an accurate, timely and quality manner. Utilising e-referrals and maintaining an up to date and comprehensive knowledge of referral destinations and specialist clinics where required e.g. advice and guidance requests. Dealing with clinician queries e.g. chasing replies or test results from hospitals, finding a speciality doctor or hospital, sending referrals to another hospital/consultant as needed. Processing all referrals and other documents. This involves creating referrals via Emis, printing and posting paperwork to patients- also dealing with phone calls from patients regarding queries e.g. mislaid paperwork, changing clinic types and changing referral urgency. Processing referrals from patient clinical documents without the need for additional clinical input. Having
sufficient knowledge to create onward referrals with minimal input from clinicians. Being the first point of contact for hospital queries such as emails and calls from hospital secretaries. Dealing with queries from patients regarding referrals. This includes chasing or following up with clinicians if referrals have not been made. Prioritising referrals based on clinical need and urgency. Private fee work: Process and record all incoming requests relating to private fee work i.e. insurance, DWP, DVLA, requests for medical reports and requests by patients for private letters etc Recording and tracking the progress of private fee requests on a spreadsheet. Calculating fees based on pre-agreed practice costs and charges and sending invoices to patients and third party companies for private fee work. Photocopying and printing medical records to support insurance applications. Completing certain sections of insurance reports before passing to the clinician for completion. Utilising IGPR system
for medical report and requests. Completing sections of reports based on knowledge of reports and what information is needed. Completing pre-payment forms and checking for payments with Practice Manager. Once payment is received then assigning report to GP to complete before sending off to insurance provider once completed. Dealing with queries with regards to private fee work. This will include speaking with patients, insurance companies and any other outside agencies. If a query differs from practice protocol or there is an issue with processing a request, then liaising with the GP will be required. Subject Access Requests (SARS): Process and record all Subject Access Requests, including utilising IGPR system. Arranging for required records to be available for GP to redact and check when required (whether this be printed records or via IGPR). Once the records are redacted, arranging for them to be made available to the patient or third party that made the original request. If the
request is via IGPR then the records will be securely emailed directly. If paper records are printed, then these will need to be released in line with practice policy. Full job description attached.