Medical Secretary

1. Work is managed rather than supervised. Act independently to plan, manage and prioritise own workload.

2. Knowledge and understanding through experience of sound office and secretarial practices. To organise and manage an efficient/effective filing system, thus ensuring all office practices are up-to-date and functional. Photocopying and scanning of relevant information.

3. Extensive key board skills including, touch and audio typing. Knowledge of software programmes (Microsoft Word, Outlook and hospital database).

4. Appropriate knowledge and understanding of medical terms and procedures.

5. To provide the first point of contact for all written and telephone enquiries on behalf of the Consultant and his/her team, using judgement to establish validity and priority of the contact.

6. Endeavour to meet urgent deadlines e.g. complaints, police reports, medical reports and other external organisations, ensuring patient confidentiality is maintained.

7. To carry out reasonable requests made by the Consultant and Line Manager to whom you will be responsible.

8. To deal with telephone calls, voice mails, emails and take appropriate action as required. Provide non-clinical information to patients about admissions and appointments. Reassuring patients who are worried about test results.

9. Telephone calls should be dealt with in a sensitive and tactful manner especially when liaising with distressed, angry or confused patients/relatives.

The Medical Secretary role is challenging and will require attention to detail as well as being able to work under pressure.

The post holder will work alongside the assistant service manager, pathway coordinator and the MDT which includes consultants, nurses and a wider admin team. The successful applicant will work closely with the consultants to deliver high quality care.

This is an exciting time for clinical service lines at Bedfordshire NHS Trust following the merger of Bedford Hospital and Luton and Dunstable Hospital in April 2020.

The successful candidate will need to be compassionate, resilient and self-motivated. This includes a positive approach to team working and have excellent interpersonal and problem solving skills. The ability to produce high quality work to timelines whilst managing conflicting priorities is essential.

If you are an excellent communicator, passionate about providing high quality care and you thrive in a complex and fast-paced environment we would love to hear from you.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.