Medical Secretary

The Job Role: You will act as the first point of contact for your consultants' and their patients, with a need to exercise judgement, resolve problems using initiative, and occasionally be required to manage challenging situations and sensitive conversations.
Working unsupervised on a day-to-day basis to meet deadlines, you will be managing a range of complex duties, including outpatient clinic management and extensive diary management, with the ability to be able to respond to enquiries both internal and external to the organisation in a professional manner. The role includes various ad hoc work requests from Consultants and the clinical management team, plus the need to support consultants who are undertaking additional duties, e.g. medical education / teaching responsibilities etc.
This role includes a requirement to effectively manage your own workload and be able to delegate and line manage other administrative staff, including conducting supervisions and appraisals for Band 2/3 admin staff. Candidates will work closely with other medical secretaries to cross cover workloads where needed and support the Senior Admin Lead and Admin Team Co-ordinator to help implement and promote positive change, and improve efficiencies, in order to provide a comprehensive and effective admin service, within a busy community adult mental health outpatient environment., Skills and Experience: Your skills should include the ability to prioritise, co-ordinate and delegate your workload and that of other team members. Current/previous Medical Secretary experience is desirable, as are excellent IT skills and experience of using Microsoft Office systems being essential for this role. Use of Carenotes (our patient record system), is desirable but training will be provided for all CWPT Trust systems.
The role will be based at Stratford Health Centre, however, we can support some home working on a flexible rota basis when service needs are met, for which equipment will be provided and a home wi-fi network will be required plus a confidential space to work in.
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is mandatory requirement for all newly appointed staff to be registered with the Disclosure and Barring Service (DBS) Update Service.
The Trust is committed to Equal Opportunities and welcomes applications regardless of age, gender, race, disability or sexual orientation. Guidance and criteria on the filtering criminal cautions and convictions can be found on the Disclosure and Barring Service website.
For more information on how our Trusts handles your data please view the 'Privacy Notice - Staff - V1.0 May 2018.pdf' at https://www.covwarkpt.nhs.uk/privacy

An exciting opportunity has arisen for an individual with excellent communication and organisational skills to join our South Warwickshire Community administration team within Coventry and Warwickshire Partnership Trust.
Who we're Seeking: Applicants with secretarial experience to join our admin team in providing a comprehensive secretarial service to Consultant/Doctor(s) and their clinical teams, supporting the growing demand for provision of care for community adult mental health services within the South Warwickshire area.
We're looking for someone who is friendly and approachable with great communication skills, who can build working relationships and promote change and efficiency. As well as being a team player, you'll need to work autonomously and promote a flexible approach and strong work ethic to prioritise, multi-task, and delegate.
Applicants will share our values of Compassion, Respect, Excellence, Collaboration & Integrity to present a professional image and maintain the highest standards of customer service and confidentiality.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
· generous annual leave entitlement which increases during your time with us
· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
· wellbeing support, including an in-house counselling service, external helpline and more
· staff networks and support groups
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.