Medical Secretary

An exciting opportunity has arisen for a Band 4 Medical Secretary who has excellent interpersonal skills, a calm and methodical approach with the ability to multi-task, providing full secretarial and administrative support to the Consultant Psychiatrist and their Junior Doctors as well as members of the MK Community Mental Health Hub team. The hub is part of the adult mental health community redesign initiative to improve the quality of care received by people with mental health needs in their local community. The national direction of travel, outlined in the NHS Long Term Plan, is towards the provision of more integrated, personalised and place-based care and the hub is a needs based service providing a wide range of interventions as part of 3 pathways, Diagnosis & Condition Management, Complex Emotional Needs and Therapies.Main duties of the job The hub is a busy, fast paced, multi-disciplinary team and the ability to be able to multi-task, prioritise and deal with frequent interruptions is essential. The main responsibilities of this post will be to provide secretarial support with diary management, appointment booking, typing clinical letters, minutes and documents as required, answering incoming telephone calls for the team, performing reception duties, general administrative duties including photocopying, filing, the collection, opening and distribution of post, ordering supplies and to assist in providing cover for other secretaries in the team.Working for our organisation We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. Were always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.,

• To prepare documents (letters, memos, reports etc) by copy or audio typing using Microsoft office software, ensuring all policies and procedures are adhered to.
• To act as the first point of contact for the service and handle telephone and email enquiries from external bodies, Trust staff, clinicians, service users and relatives. The post holder is required to exercise judgment about how to handle such calls in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary.
• To ensure effective communication within the team.
• To prioritise own workload according to service needs and effectively manage conflicting priorities by developing and maintaining systems.
• To input data to electronic database system/s and/or use database as and when required in line with Trust procedures and protocols.
• To ensure filing systems are maintained to a high standard and with due recognition of the need for confidentiality and security.
• To ensure the maintenance of adequate stock levels of stationery and other equipment at all times
• To act as secretary at meetings, taking and distributing minutes as appropriate.
• To arrange meeting and training events for the team as and when required.
• To maintain a team diary for staff, ensuring their location is known at all times, enabling contact in case of emergency
• To maintain a diary of activities and/or room bookings to facilitate effective use of resources
• To liaise with IT Department and other services as and when required for any issues that may occur within the service.
• To develop and maintain internal and external contact lists.
• To participate in the induction of new or temporary staff to the team
• To have an understanding of health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff and visitors to the service, reporting building repairs required to the responsible manager
• To liaise with domestic services staff to ensure the environment is kept clean and reporting any recurring problems to the responsible manager.
• This is not an exhaustive list of duties and responsibilities and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff. Become part of our team. We care for you as much as you care for others. CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible. Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.