Medical Secretary

The following are the core responsibilities of the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: This will include (but is not limited to): Process patient referrals utilising local referral pathways i.e. electronic referral system (ERS), as appropriate Audio typing referrals and reports using the Crescendo digital dictation system software Provide an efficient word processing service for the GPs and wider Practice Team, as required. This includes typing of letters, reports and patients referrals in an accurate manner Deal with queries from the practice team, patients, hospital providers and outside agencies Utilise the medical record system (SystmOne) to process patient data Deal with tasks allocated to the secretarial team Monitor the generic email and deal with relevant queries efficiently Process and distribute incoming patient information as appropriate including patient online
consultations (patchs) Assist with the booking and running of the vasectomy clinic Work to practice protocols Arranging transport for urgent admissions Maintaining a well-organised shared drive filing system Exercise discretion and initiative to ensure that contact with patients and clinical professionals is sensitive and effective. This can involve providing and receiving highly complex information Deal with enquiries from patients and patients relatives, in a calm and clear manner, being as informative, empathetic and reassuring as possible Manage workload by setting out own priorities without any direct supervision, whilst working under pressure and to strict deadlines Deal with situations which require a degree of negotiation/persuasion, e.g. request to expedite an urgent investigation or referral. Hours and Location We're looking for a part time individual, working 25.5 hours per week: Monday or Wednesday: 8 am - 5 pm Thursday: 8 am - 5 pm Friday: 8 pm - 5 pm Our staff
work across both of our sites, Holmfirth and Meltham. This flexibility means our staff can build successful working relationships with all of their colleagues, get to know our patients and enjoy a more varied role. The successful candidate will need to be able to travel to both locations. In order to ensure excellent patient service and team work, this is an on-site role and home-working will not be practical.