Medical Secretary - Head and Neck

Are you an experienced Medical Secretary looking for a new challenge? We are looking for a proactive and motivated individual who enjoy working in a busy environment and would like to be part of a dynamic team supporting the Ear Nose and Throat (ENT) Department, working Monday to Friday, 37.5 hours a week and based at Royal Preston Hospital.
These are challenging, yet exciting times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships will take greater prominence as the NHS recovers from the Pandemic. What will not change is our vision to always provide excellent care with compassion to our communities. Our ambition, success, identity, and values remain important in recruiting and retaining the best staff as well as developing and delivering excellent services.
Our Medical Secretaries provide a professional and comprehensive secretarial and administrative service. They support Consultants and Clinical Teams by ensuring the efficient channelling of communication between Medical and Nursing staff, GPs, patients, relatives, and departments. You will be part of this team helping to improve our patients' experiences and reduce our waiting lists for treatment.
You will have excellent organisational skills, confidence in IT and communication skills, be able to exercise initiative and demonstrate a consistently high standard of professionalism, confidentiality and integrity., Within the Surgery Directorate, we really value our Medical Secretaries, they play an important role in the day to day running of our Clinical Services, making sure that patient care is at the forefront of all we do. Within Head and Neck Speciality Business Unit, we provide care for cancer, urgent and routine patients in Outpatient clinics and in Theatres.
This is a very busy and varied role; no day is ever the same. As a Medical Secretary, on a typical day you will undertake various administrative duties, have regular contact with patients and all members of the Clinical Team, as well as ensuring the smooth running of the ENT Department, making sure our patients get the best possible care.
We are known as being a friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference. If you are somebody who is dynamic, has previous secretarial experience, and are flexible in your approach, this role could be the one for you.
You will make an impact, be challenged to think differently, be bold and help innovate to keep making improvements. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be proud of. We are looking for someone who has the right behaviours, skills and willingness to learn., · Provide secretarial / administrative services to Consultants and their Clinical Team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office.
· Represent the Head and Neck Speciality Business Unit, responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times.
· Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trust's complaints procedure.
· Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
· Chase progress on all issues with appropriate persons as and when necessary to ensure that deadlines are met.
· Maintain efficient and effective administrative systems, including bring forward, and message taking.
· Plan and organise own work and allocate work to the Support Secretary and Typists, ensuring files and papers are available and up to date, providing briefings for the day's activities, highlighting deadlines and potential conflicts of interest.
Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Supporting Information
The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.
Working Smarter pledge
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
Secondments
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]
Young People
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
Disclosure and Barring Service checks
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £21.50, Standard DBS check £21.50 and Enhanced DBS check £49.50. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us.
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to supporting our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.
You will have access to varied development opportunities, learn new skills and meet great people.