Medical Secretary - Head and Neck | Lancashire Teaching Hospitals NHS Foundation Trust

Are you an experienced Medical Secretary looking for a new challenge? We are looking for a proactive and motivated individual who enjoy working in a busy environment and would like to be part of a dynamic team supporting the Ear Nose and Throat (ENT) Department, working Monday to Friday, 37.5 hours a week and based at Royal Preston Hospital.

These are challenging, yet exciting times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships will take greater prominence as the NHS recovers from the Pandemic. What will not change is our vision to always provide excellent care with compassion to our communities. Our ambition, success, identity, and values remain important in recruiting and retaining the best staff as well as developing and delivering excellent services.

Our Medical Secretaries provide a professional and comprehensive secretarial and administrative service. They support Consultants and Clinical Teams by ensuring the efficient channelling of communication between Medical and Nursing staff, GPs, patients, relatives, and departments. You will be part of this team helping to improve our patients' experiences and reduce our waiting lists for treatment.

You will have excellent organisational skills, confidence in IT and communication skills, be able to exercise initiative and demonstrate a consistently high standard of professionalism, confidentiality and integrity.

Within the Surgery Directorate, we really value our Medical Secretaries, they play an important role in the day to day running of our Clinical Services, making sure that patient care is at the forefront of all we do. Within Head and Neck Speciality Business Unit, we provide care for cancer, urgent and routine patients in Outpatient clinics and in Theatres.

This is a very busy and varied role; no day is ever the same. As a Medical Secretary, on a typical day you will undertake various administrative duties, have regular contact with patients and all members of the Clinical Team, as well as ensuring the smooth running of the ENT Department, making sure our patients get the best possible care.

We are known as being a friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference. If you are somebody who is dynamic, has previous secretarial experience, and are flexible in your approach, this role could be the one for you.

You will make an impact, be challenged to think differently, be bold and help innovate to keep making improvements. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be proud of. We are looking for someone who has the right behaviours, skills and willingness to learn.

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to supporting our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

You will have access to varied development opportunities, learn new skills and meet great people.

For more information, please see the attached Job Description and Person Specification.

· Provide secretarial / administrative services to Consultants and their Clinical Team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office.

· Represent the Head and Neck Speciality Business Unit, responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times.

· Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trust's complaints procedure.

· Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

· Chase progress on all issues with appropriate persons as and when necessary to ensure that deadlines are met.

· Maintain efficient and effective administrative systems, including bring forward, and message taking.

· Plan and organise own work and allocate work to the Support Secretary and Typists, ensuring files and papers are available and up to date, providing briefings for the day's activities, highlighting deadlines and potential conflicts of interest.