Medical Secretary - HoP / Stroke & Movement Disorder

+ To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered
+ To support the Practice Manager to undertake change management
+ To ensure that patients are treated with courtesy, dignity and respect
+ To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered
+ To ensure that patients are treated with courtesy, dignity and respect, + To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.
+ This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
+ To communicate effectively in writing and verbally on a daily basis.
+ To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant/nurse promptly and to undertake appropriate action as instructed.
+ To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
+ All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
+ Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
+ Taking and transcribing formal minutes if required.
+ To open and act on correspondence received and bring to the attention of the clinician along with the medical notes., This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
To ensure all clinical and non-clinical correspondence and reported are typed within local targets
To enter Referral to Treatment (RTT) events accurately and in a timely manner
To use the relevant IT systems to register patients, make appointments, transfer medical records, input clinical letters and care planning summaries, as required
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.