Medical Secretary | Mersey and West Lancashire Teaching Hospitals NHS Trust

To provide a comprehensive administrative service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where appropriate.,

• Toqualitycheckdocumentationcompletedinclinicaladministrationsupport.
• Auditreportsbi-monthlyagainstKPI's(keyperformanceindicators).
• Mentor, train and supervise relevant staff as required by the Administration ServicesCo-ordinator.
• Complete any Tertiary Referrals to external Trusts and ensure these are completed onPAS system. Keep track of referrals to ensure patient is reviewed promptly. Checkthat follow up appointments are arranged in conjunction with Referral To Treat (RTT)patientpathway.
• Type dictation from audio transcription of clinical correspondence and documentation.Ensuring appropriate follow up arrangements /investigations are in place.Liaise withPersonalMedical Secretary ofspecialty accordingly.
• Dealappropriatelywithconcernsfrom staffinlinewithTrustpolicy.
• To answer the telephone promptly and politely, telephoning patients where appropriateusing tact,discretionand empathyin allsituations.
• Accurate use of patient information using the Patient Administration System (PAS),including registration screen tocheck patientdetailsare correct.
• Ensureefficientauditprocessesinplaceconcerningcorrespondencetoensurequalitylevelsmaintainedandrectify accordingly.
• PrintoffEISreportsfordischarges.
• Takingminutesofmeetingsandcirculatingtorelevantgroups.
• Obtaininformation requested by Administration Services Co-Ordinator.
• Recordsickness/absence, annual leave on ESR system.
• Carryoutappraisalsasappropriate.
• Organiseand orderstationaryitemsasappropriate.
• Ensureallmandatorytraining isuptodateandreportaccordingly.
• Beabletoworkaspartofateam,promoteeffectiveflowsinthedepartmenttocoverleaveto ensureofficeruns smoothly.
• Generalofficedutiesincludingdealingwithincomingandoutgoingmail,e-mail,fax,photocopying.Participateinhousekeepingoftheofficeenvironment.
• Attendappropriatetraining,meetingsandeducationsessionsattherequestof manager.
• Workwithmanagerstoreviewworkingpractices,waysofworkingandfindsolutionstoproblems.
• ToworkinaflexiblemannerinaccordancewiththeTrustPolicy.
• AnyotherdutiesrequiredbyLineManager
SafeguardingResponsibilities
• Comply with Trust Safeguarding Children Policy and standard operating procedures tosafeguard vulnerable children up to 18 years throughout the Trust, this includes theProtocol for Children who Do Not Attend Clinics, fulfilling your role as defined in thesedocuments.
• Liaise with all relevant professionals (Police, Social Services) in relation to safeguardingwork undertaken by your Consultant. Type any medical reports for child protectioncases as requested by the Consultant, nurse or junior medical staff.Arrange multi-professional meetings regarding child protection/child in need cases.Minute multi-professionalmeetingsas necessary.
• ProvideadministrativesupportfortheNamedConsultantandNamedNurseforSafeguardingChildren
• Knowabouttherangeofphysicalabuse,emotionalabuse,neglectandsexualabuse.
• Beabletorecognisesignsofabuseappropriatetoroleandwhatactiontotake.
• Knowwhattodoifconcernedthatachildisbeingabused.
• KnowabouttheTrust'slocalpolicies/procedures.
• Understand the importance of sharing information, how it can help and the dangers ofnotsharing information.
• Be able to recognise signs of child abuse as this relates to their role. e.g observeinappropriateparenting,an unusuallyquiet andwithdrawnchildetc.
• Beabletoseekadviceandreportconcerns,ensuringthattheyarelistenedto.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Surgical/Medical Care Group provides a full range of acute in-patient, out-patient, day case and emergency services to the local communities of St Helens, Knowsley and Halton and out of area patients. Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme