Medical Secretary Supervisor

The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team. The post holder will be responsible for ensuring that the resources within the team are used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support. The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant., Supervise and support Medical Secretaries, Audio Typists and admin clerks to ensure service delivered to a high standard to meet targets and Key Performance Indicators. Ensure a high level of service to patients, other health professionals and colleagues including management of patient queries and telephone calls. Deal initially with such matters as discipline, sickness (completing 'return to work' forms) and timekeeping, facilitating resolution at local level wherever possible, referring to the Secretariat Manager where necessary. Ensure leave is scheduled to maintain service delivery, liaising with the Secretariat Manager as required. Conduct appraisals for a specific group of Medical Secretaries, Audio Typists and Admin Clerks, coordinating training needs and ensuring the department meets mandatory compliance targets. Assist with the recruitment & deployment of staff across the department. Manage the recruitment and monitor the performance of any temporary medical secretaries. Ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner

Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.