Medical Secretary (T&O)

An exciting opportunity has arisen for a medical secretary to join the Trauma & Orthopaedic department at Bedford Hospital.

The post holder will be expected to provide efficient and effective medical secretarial support to two consultants and their team., Ensure that an excellent level of customer care is delivered to patients and members of the public.

Receive queries from General Practitioners, patients, relatives and carers and ensuring appropriate responses and confidentiality.

Ensure that the administration of the department is efficient, effective and responsive (e.g. dealing with queries, correspondence and day-to-day issues)

Ensure that patient case notes are maintained, ensuring any incoming correspondence is sent for scanning into the patients notes.

Co-ordinate clinics and book patient follow up appointments.

Receive post and undertake follow up action as required.

Transcribe from dictation, ensuring letters are grammatical and well-presented

Prepare and circulate information about consultant absences, giving instructions regarding cancellations or amendments to clinics and operating lists

Maintain and promote effective communication with all members of the multi-disciplinary team and wards/departments, including formal and informal presentation of information relating to the service.

To demonstrate politeness, courtesy and sensitivity in dealing with patients/clients, visitors/relatives and colleagues, maintaining good customer relations.

Receive and respond to queries from external parties, patients and relatives, or other departments, escalating more complex / clinical queries to the relevant member of the team.

Having a positive, enthusiastic and "can do" attitude with a strong work ethic is important. You must have excellent communication skills and be comfortable in dealing with patients and carers' telephone calls and queries. You will require competency in all Microsoft Office 365 packages.

The ability to demonstrate your initiative and work as part of a dedicated team is an important part of this job.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.