Medical Secretary Team Leader

You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to lead the Secretarial Team and deliver excellent Secretarial Support to the Department and Management Team. The post holder will be accountable to the Assistant Service Manager. You will be responsible for dealing with all correspondence, telephone and personal enquiries relating to the Department, requiring you to take accurate, detailed messages. You will communicate these effectively with the appropriate level of urgency to other team members and take appropriate action when needed e.g. when taking urgent messages, analyse the situation and surroundings.,

• You will ensure that all referrals and test results are received by the appropriate consultant/practitioner, with referral letters being date stamped and then logged within 48 hours of receipt by the Trust.
• You will be proactive in remaining proficient in the collection and processing of direct dictation or audiotape transcription, ensuring all correspondence is checked by the author before distribution and that all correspondence is signed off from Medisec without delay.
• You will deal with incoming mail and distribute for action as appropriate, ensuring a comprehensive filing system of general information is maintained.
• You will be responsible in maintaining a good understanding of the standard clerical procedures associated with admissions/ appointments, liaising with these teams as necessary and ensuring all urgent and soon appointments are dealt with appropriately.
  
  The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000. The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.