Medical Secretary- The Marsh Practices

As a Medical Secretary, you will provide an important role in supporting the practice team with the day to day running of the practice by undertaking a variety of administrative and secretarial services for the Practice Manager, GPs and Healthcare Professionals., Appointments andReferrals Use the E-referral system (ERS) to action, monitor and track appointments, bookings, and admissions of patients to hospital and send outrelevant documentation to the patient. Work to successfully action ERS tasks relating to any changes madeto referrals and effectively manage rejected referrals. Generate, log, track and chase fast track referrals including Cancerreferrals. Support the practicewith patients clinical queries relating to referrals where appropriate. Monitor DOCMAN workflow and complete all secretarial tasks thatoriginate from DOCMAN and EMIS. Data Handling To action all subject accessrequests (SAR) and third-party accessrequests (TPSAR) on the IGPR system in a timely manner. To establish and maintain filing and administrativesystems so that written, or computer information is easily accessible andsecure. To retrieve medical records and assist in thecompletion of medical / insurance records. Source and chase medical information from thirdparty practices and code them on the patients medical file where appropriate. Obtain and file patient recordsand correspondence in patient medicalrecords where required. Action any incoming and outgoing medicalnotes, liasing with note space and ensuring accuracry. Summarise pateint notes in a timely mannerensuring relevant information is coded correctly on the systems. Communication To receive incoming and initiate outgoing telephone calls tofacilitate timely and appropriate communications with others, taking messagesand dealing with appropriate queries. Monitor the MedicalSecretary email accountand action any requests and raising any urgent enquiries to your line managerwhere relevant. Attend the daily huddle meetings, providing relevant informationprior to and / or during the meeting where necessary. To provide an efficient audio, copy typing and word processingservice for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes,memorandums, etc. in an accurate and timely manner. Miscellaneous Accept payments and issue receipts for non-NHSservices. Assist the Clinical Administration Manager with all clerical andadministrative duties. Support GP / Nurses with administration tasks when requested, for example,Dictation and the sending of XRAY, MRI, CT scan and Ultrasound requests. Attend clinical and management meetings and take minutes whenrequested. Cover the work of other colleagues within the Clinical Administrationteam when requested. General Duties To work collaboratively and professionally with colleagues acrossInvicta Health, building andmaintaining relationships. To contribute to the development of services, includingprocesses, templates and principles. To take part in any statutory and mandatory trainingor other trainingand development programmes as requested. Any other reasonable duties as directed by your line manager.

• Willingness to learn and adapt to change
• Highly customer focused Understanding and
• approachable
• Strives for excellence Honest and fair
• Leads by example
• Positive can do attitude
Experience Essential
• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems Experience of work involving regular and accurate data inputting
• Experience of working with EMIS and DOCMAN
• Experience of working with Microsoft packages including, word, excel and power point Knowledge and understanding of the
• National Health Service
Desirable
• Knowledge of office management systems and procedures Previous administration experience within a medical environment, Good level of education including competent levels of numeracy and literacy
Desirable
• AMSPAR qualification
Key skills Essential
• Able to communicate effectively and collaboratively across varied disciplines.
• Able to work in a well- organised and professional manner, maintaining concentration and accuracy
• Able to manage conflicting priorities
• Possess an aptitude for dealing with potentially difficult or demanding situations.
• Good telephone manner
  
  Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.
We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community. What perks can we offer you?
• NHS Pension
• Learning and Development opportunities
• Progression opportunities
• Competitive annual leave entitlement
• Incremental pay progression
• Flexible working
• Approved blue light card provider
• Salary Sacrifice Schemes
• Car Lease Scheme
• Employee Assistance Programme