Medical Support Secretary, Band 3

To provide an efficient, confidential and professional support secretarial service to rheumatology team based at Gloucester Royal Hospital. This role will include the administration of specific clinics for the rheumatology team along with other secretarial duties to support the wider team. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of a Secretarial and Administrative Support Team and will report to the Secretary Supervisor., Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.

- Providing cover for colleagues in their absence to maintain service levels

- Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.

- Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

- Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

- Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach

- Carrying out regular review and administrative validation of the clinician's return outpatient wait list

- Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.

- Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy.

This role will involve working with all members of the rheumatology team. The team is a growing speciality and this role is vital to the professional expansion on of the team. The successful candidate will be part of a professional and supportive working environment .