Medical Typist / Patient Administrator

Maintain thorough and accurate records of all correspondence with patients throughout their admission process. To ensure that patients are booked into the appropriate appointment and liaise with the clinical staff as required, ensuring the clinics run smoothly and effectively. To identify the needs of patients in conjunction with their appointment, i.e. language barriers, anxiety, carer / dependency issues. To adhere to Trust and National targets and policies. To actively participate in all initiatives to maximise patient attendance. To maintain cancellation/short notice system for patients, to maximise utilisation of capacity as per Divisional policy. To escalate in a timely and accurate fashion any utilisation and/or booking pressures to the Administration Manager. To work with and assist the Administration Manager in developing good working practices and procedures across the department to meet Trust and National initiatives. To support relevant clinical staff (as required) in
prioritising patient appointments and communicating decisions with patients and clinicians (daily or as required basis dependent on area of work). To ensure patient demographics are kept up-to-date at all times on the Trusts PAS (EPIC). To maintain Trust agreed standards of data in relation to patient confidentiality and legislation. To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc are updated on hospital PAS (EPIC). To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital always maintaining confidentiality. To answer telephone enquiries and to resolve patient issues and concerns where possible informally. To report any adverse incidents or complaints to Administration Manager. To be polite, courteous and aware of noise levels at all times. To liaise with external agencies (i.e. GPs, social services etc.) as required. This job description
is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.