Medical Workforce Assistant

To provide a comprehensive and confidential administrative support to the service, the post holder will be required to undertake a range of tasks working in an office environment, including accurate data input, in house data bases, answer phone calls and email enquiries and to arrange appointments, whilst delivering a confidential friendly and client focused service.
· Provide a friendly and professional telephone service whilst answering the telephone to various stakeholders, including medical staff and professionals. Greeting callers, signposting to other services, taking messages, or dealing with queries.
· Deal efficiently with all enquiries to the office using initiative, diplomacy and sensitivity. The ability to deal competently and courteously with a wide range of contacts is essential.
· Respond with tact and sensitivity within the day-to-day role, exercising judgement when dealing with enquiries.
· Update, maintain and amend databases and systems as appropriate.
Take appropriate action to solve problems arising from the office environment, · Daily management of own workload seeking clarification from a supervisor when required.
· Communicate effectively on a range of matters on a daily basis via the telephone, teams and email.
· Implementing new procedures as and when they are requested.
· Communicate in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service.
· Receive and process incoming and outgoing communication and identify priority items., · Daily inputting of data onto a number of databases, ensuring all data is recorded accurately and in a timely manner.
· The transfer and collation of information onto in house database systems including the trainer database and rotation spreadsheet.
· Responsible for the safe storage of data & information in accordance with Trust policies.
· Book participants onto training courses, keeping a log and issuing certificates.
· To follow up mandatory checks by phone, letter or email.
· Undertake surveys using survey monkey and jot form.
A hints and tips document is attached below for guidance on completing your application form.
Disclosure Barring Certificate check
All of our new starters, who are appointed to a post which requires a Disclosure Barring Certificate check (DBS), will be recharged for the full cost of the check (DBS checks for volunteers are free of charge).
An enhanced DBS check costs £38 and a standard check costs £18 (plus an administration charge of £3.50). If you are a substantive member of staff, the full amount will be taken from your first month's salary.
If you are a member of staff on our bank, you will need to repay the full amount from your first salary.
We encourage you to register with the DBS update service at an annual cost of £13 (this is mandatory for bank staff).
Other important information
+ We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
+ Priority will be given to applications from existing NHS employees who have an at risk status
+ This post is on our terms and conditions (T&Cs). If you are an existing employee currently on transferred terms and conditions (i.e. you transferred from another employer and retained their T&Cs) and you are voluntarily applying for this post; if you are successful, you will be employed on our T&Cs
+ You will be informed about the progress of your application following shortlisting. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview
+ We will notify you by email if you have been shortlisted or not. Computer access is available at your local job centre or library. Please make sure you check your spam filter/junk folder. If any mail goes to your junk folder please mark it as safe
+ If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post
+ If you require reasonable adjustments to our recruitment process please phone us on at the earliest opportunity. We will support you to complete your application
+ We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received
+ Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges. We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our recruiting managers directly.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

If you come and work for us we will offer a range of benefits and opportunities, including:
1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
2. Flexible working opportunities to support your work/life balance
3. Access to Continued Professional Development
4. Involvement in improvement and research activities
5. Health and Wellbeing activities and access to an excellent staff wellbeing service
6. Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values