Meeting & Events Floor Manager

Arora Group, North Greenwich, Greenwich

Meeting & Events Floor Manager

Salary not available. View on company website.

Arora Group, North Greenwich, Greenwich

  • Full time
  • Permanent
  • Onsite working

, 14 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: d1d87fcc94074ca8907e9ae154019861

Full Job Description

  • Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
  • Maintains attendance records for agency staff.
  • Maintains and enforces established sanitation standards.
  • Adheres to and reinforces all standards, IHG and Arora Hotel policies, and procedures.
  • Assists in ordering supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
  • Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.
  • Understands the impact Banquet operations has on the overall success of an event and attempts at all times to maximize customer satisfaction
  • Participates in interactions with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints.
  • Empowers casual employees and team leaders to provide excellent customer service.
  • Strives to improve service performance

    Experience in similar position within an M&E Operations
  • Experience in supervising high volume Food & Beverage
  • High personal grooming and hygiene standards
  • Works well under pressure
  • Good understanding of the English language

    Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

    Competitive salary
  • Holiday - 28 days holiday, enhanced after 5 years of service. But there's more...
  • Free meals on duty.
  • Complimentary on-site parking is available whilst on duty.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.