Meeting & Events Floor Manager Meeting & Events Floor Manager

As our Meeting & Events Floor Manager you will ensure all Meeting & Event facilities are maintained to the standards required and our guests receive efficient, professional and friendly service at all times. Facilitate the smooth running of the operation on a daily basis and to brief all staff on what meetings, lunches and dinners are taking place.

What we are looking for:

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.


• Maintains attendance records for agency staff.


• Maintains and enforces established sanitation standards.


• Adheres to and reinforces all standards, IHG and Arora Hotel policies, and procedures.


• Assists in ordering supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).


• Liaises with the Beverage Managers to ensure that all liquor and wine is recorded and posted correctly.


• Understands the impact Banquet operations has on the overall success of an event and attempts at all times to maximize customer satisfaction


• Participates in interactions with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints.


• Empowers casual employees and team leaders to provide excellent customer service.


• Strives to improve service performance
  
  Experience in similar position within an M&E Operations


• Experience in supervising high volume Food & Beverage


• High personal grooming and hygiene standards


• Works well under pressure


• Good understanding of the English language
  
  A very competitive salary


• 28 days paid holiday with an extra 5 days, following 5 years' service


• Discounted hotel room rates across our hotels, for you and friends and family


• Fantastic Training and Development opportunities


• Uniform and Complimentary Dry Cleaning


• Free Meals on shift


• Critical Illness and Pension cover


• Unrivalled Career Progression prospects