Meeting & Events Operations Supervisor
Leonardo Hotels
Meeting & Events Operations Supervisor
Salary Not Specified
Leonardo Hotels, Bedford Place, City of Southampton
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 19 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 1b4c5b50be0d4600b74b695332ff43b0
Full Job Description
- To supervise the activities of the Meeting & Events Operations Crew, ensuring they are aware of their responsibilities and performing duties to a high standard
- To be familiar with the days business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
- To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
- Training and motivating team members.
- Ensuring all cash, charge, float, and till procedures are carried out correctly.
- Supervisory experience or be a strong Meeting & Events team member looking to take on additional responsibility
- Great communication skills so you can chat to our guests and of course the team
- Flexiblility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
- The ability to recognise what our customers want and need and be able to provide it
- Good people skills - to work well in a team - we want work to be fun for all of our employees
- Have a genuine interest in providing hospitality to our customers
- Confidence with systems and taking payments
- To be able to work well under pressure at times and multi task in a fast paced environment
- Ensure prompt resolution of customer complaints
We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience., At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. - Varied and interesting work- no day is the same at Leonardo Hotels
- Flexible working hours- shift working is what we do but not split shifts - we want you to have a work-life balance too
- Having the chance to work with and around friendly people
- Birthday cards every year- we celebrate everything
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
- A smart Uniform
- Meals on duty
- Monthly engagement activities- we like to have fun while working hard
- Annual Charity Event Day- we help and support our communities
- So many training courses that your brain may not be able to squeeze them all in
- Employee of the month earning you a little bonus and fame for the month.
- Leo Points - earn points and claim them back on gifts that you want
- Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
- Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave
Why come and work for us - to receive practical training, development, and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
Some of the great benefits of working for us include: