Meeting & Events Sales Office Manager

Our M&E Sales Office Manager will be respisible for leading and inspiring the team to maximise all Group, Conference, Sports and Event revenue opportunities for The Lensbury.,

• Review business plans, identify gaps and ensure proactive efforts to meet targets


• Create bespoke contracts; tailored for individual clients, using your impeccable eye for detail


• Demonstrate flexibility and adaptability when personalising client needs and the changing demand and priorities of the business


• Contribute to the selling strategy, ensuring the team are aligned and equipped to deliver


• Maintain a good knowledge of the competitor set; taking actions to ensure The Lensbury holds position within the local market


• Develop and implement SOP's and other practices, to create a structured approach to the execution of M&E sales


• Ensure the team are well trained and operate a culture of delivering high standards of customer service, relationship building, selling and conversion techniques, billing and processing of contracts


• Ensure the team is efficiently confirming events (proposal, site inspection, contracting, negotiating of rates and terms and conditions), handling client requests to secure conversion and ensuring post-event follow-up to confirm repeat business


• Manage and develop the team, ensuring they are well-engaged within The Lensbury community


• Plan, budget and forecast in an accurate and timely manner


• Engage with clients or agents in relation to their enquiries


• Identify opportunities and improvements to ways of working, whilst being solution focussed and giving consideration to operational requirements


• Ensure the efficient and appropriate response to client feedback


• Recruit, coach, mentor and support the Meetings & Events Sales Team.
  
  To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:


• Team player with focus on the importance of team culture


• Previous experience in the same or similar role


• Experience of working with Oracle (Opera) an advantage


• A process-oriented individual with experience of developing and implementing SOP's


• A strong understanding of the importance of yielding, lead times and demand calendar


• Team player with strong & positive interpersonal skills


• Ability to adapt to a frequently changing market environment.


• Ability to be proactive and think outside the box


• Strong in building relationships; within The Lensbury, L+R and with clients and suppliers


• Strong commercial approach to identifying sales and revenue maximisation opportunities for all revenue streams.
  
  Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
  
  Free meals whilst on duty


• Paid annual leave of 28 days including public holidays


• Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)


• EAP for you and your family


• Online benefits portal offering lots of discounts


• Fully funded Apprenticeship opportunities


• Excellent training and development opportunities


• Staff Awards and Social events throughout the year


• Cycle to work scheme


• Free parking


• Refer a Friend programme


• Staff Discounts at The Lensbury and across the L+R portfolio