Member Billing Assistant - London

The company benefits our Member Billing Assistant receives are:

• 33 days holiday per year (including bank holidays)
• Birthday day off
• Monthly well-being days with our Chiropodist and Masseuse
• Private medical insurance with AXA
• Online retail discounts
• Freshly prepared meals
• Study Support
• Sponsored social events
• Recommend a friend bonus of 750
• Discounted gym membership with Nuffield Health
• Cycle to Work Scheme
• Employee Assistance Programme - Hospitality Action
• Access to a company doctor
• Eyecare vouchers
The responsibilities of our Member Billing Assistant are:
• Handle all aspects of member billing, including generating invoices, processing payments, and managing billing enquiries.
• Provide exceptional customer service by addressing member questions and concerns related to billing promptly and professionally.
• Maintain accurate and up-to-date billing records, ensuring all transactions are properly documented.
• Draft and send billing-related correspondence to members, including reminders and notifications of outstanding payments.
• Investigate and resolve billing discrepancies and issues in a timely manner.
• Work closely with membership team to ensure seamless service delivery and accurate billing information.
• Identify opportunities to streamline billing processes and enhance member satisfaction.
  
  Previous experience in a customer service or billing role is desirable
• Proactive, strong communication skills and telephone manner
• Excellent customer service skills with a friendly and professional demeanour.
• Strong attention to detail and high level of accuracy.
• Proficiency in English, both oral and written.
Proficiency in using billing software and MS Office applications, particularly Excel and Word.

5 Hertford Street the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.