Member Engagement and Development Manager

As the Member Engagement and Development Manager, you will play a crucial role in ensuring that the Research Ethics Committee (REC) and Confidentiality Advisory Group (CAG) membership represents a diverse range of volunteers and that members are motivated, well-supported, and empowered to contribute to health and social care research in England.,

• Design and deliver specialist training: Collaborate with teams across the organisation to provide training that enhances the skills and knowledge of members
• Shape REC guidance and processes: Play a pivotal role in creating guidance and training / resources that complement standard operating procedures, supporting a consistently high standard of ethics review across the service
• Deliver development initiatives: Provide expert developmental support to members and Chairs, ensuring that they are fully equipped for their roles
• Member engagement & issue resolution: Serve as an escalation point for complex member issues, resolving concerns diplomatically and maintain positive member relationships
• Recruitment & retention strategy: Work closely with the Head of Approvals Support & Improvement to implement strategies that attract a diverse range of members, working to ensure that our volunteers' experience is as positive as possible
  
  Strong experience in volunteer recruitment and engagement, with a proven track record of creating and implementing inclusive recruitment and development strategies
• Experience in strategy development, ideally within a healthcare, research, or governance setting
• Excellent interpersonal skills, with the ability to build relationships across a wide range of stakeholders
• Leadership experience, with the ability to inspire and guide teams to deliver high-quality services to members
• Exceptional communication skills and emotional intelligence, able to handle sensitive matters with professionalism and care
  
  As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services. We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.