Member Support Team Leader - Heston

Would you like to join the largest Health and Fitness operator in Europe and work with a team who have a passion to serve? We are currently recruiting for a Member Support Team Leader to join our team at David Lloyd Clubs. Reporting into the Member Support Operations Manager, you will be required to lead a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members. What will I be doing? Working from one of our membership hubs, leading & developing a team of advisors to deliver the David Lloyd Clubs ways of working & exceptional service standards Maximising member experience & participation by anticipating & understanding trends Resolving high level escalated member queries Monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's Working varied shifts to cover the needs of the business. Morning, evening & weekend working will be required What are the benefits of working
for David Lloyd Clubs? As a Member Support Team Leader, you will enjoy a great range of benefits that you'll be hard pressed to find anywhere else in the industry: Free Club Membership for you & your family Ride to work scheme Workplace pension scheme Your birthday off! An additional holiday day each year for up to 5 years of service Discounts on our products such as Swimming / Tennis Lessons & Personal Training Unlimited 50% discount on food & drink Refer a friend membership scheme Employee assistance programme Learning, development, & career advancement opportunities What qualifications, skills and experience do I need? Exceptional customer service skills Highly developed leadership qualities Organisational skills & commercial acumen Ability to use an empathic & reasonable approach to member queries Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We're more than a Club. We're a community. Be a part of
it.