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Membership & Adoptions Assistant

Chester Zoo, Chester

Membership & Adoptions Assistant

Salary not available. View on company website.

Chester Zoo, Chester

  • Full time
  • Temporary
  • Onsite working

Posted 2 days ago, 27 Oct | Get your application in today.

Closing date: Closing date not specified

job Ref: 27a7954253c14e0f9e9f3e91ed993ccb

Full Job Description

  • Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
  • Check and secure cash taken through the till (balance / cash up the days takings and secure in safe).
  • Process the administration involved in selling membership and adoptions (data in-put, post, emails, online applications, telephone payments).
  • Monitoring literature & stock including stationery and adoption images.
  • Talking to customers whilst they are queuing for the membership office to answer questions, assist and offer advice.
  • Supporting new seasonal staff to ensure all aspects of the job role are understood and carried out efficiently.

    Have experience of working in a fast paced, customer service environment.
  • Have good communication skills and be confident taking membership details and payments over the telephone.
  • Have a good standard of education, including a GCSE (or equivalent) in maths and English.
  • Have experience of using tills, including cash and credit card transactions.
  • Have previous sales and general administration experience.
  • Be confident and experienced in Microsoft Office & databases.
  • Have strong organisational skills.
  • Have an eye for detail and accuracy.
  • Have experience of supporting colleagues in their role.
    • Although not essential, the following would be desirable :
  • An understanding of GDPR.
  • Knowledge of how the zoo works generally.

    As the UK's biggest and best zoo, we have ambitious goals, exciting plans, and there's always lots going on here. We're an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development.
    • The Package
  • Temporary / Fixed term contract Until 31st December 2025
  • Full time 37.5hrs per week
  • 33 days annual leave
  • Salary of £22,308 per annum (Grade 4)
  • Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
  • Access to healthcare plan
  • Employer contributory pension scheme

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