Membership Engagement Administrator

We are a multi-skilled team with a clear goal in providing a first-class experience to all customers. The Membership Engagement Administrator role is diverse; you will engage with members and key branch officials on a daily basis, as well as supporting our Supporter & Services Marketing team with the successful delivery of member campaigns. As a team, we provide administration support to annual and area conferences as well as ceremonial events such as Battle of Britain Service (Westminster Abbey), Remembrance (Westminster Abbey and Cenotaph) and funeral arrangements for local veterans.

You may not have experience of working within a charity or membership organisation, but you will be passionate about our cause and all that we bring to support the RAF community. You will have previous experience of working in a customer service environment and have exceptional communication skills both written and verbal. You will be able to use your customer service skills to ensure every customer who engages with the Association receives a first-class experience. You will have an eye for detail and be able to demonstrate your ability to manage financial transactions and data. You will be a team player, who shows empathy when communicating with internal and external customers.

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

£22762 to £23346 37.5 hours per week
Based at our HQ in Leicester LE3 1UT

Benefits include:

• Generous leave, life insurance and sick pay


• 5% employer pension contribution under salary sacrifice


• Free eye tests and a contribution towards glasses


• Cycle to work scheme / close to park and ride at Leicester Forest East


• Subsidised short breaks at selected RAFA Accommodation