Membership Marketing Officer

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BTO is looking for a dynamic self-starter who can deliver a highly personalised experience for our members. We have big ambitions to increase our impact for birds and people and growing our membership is an important part of our plan. Do you have the skills, experience and can-do attitude we need to drive an exciting new phase on our membership journey?

The successful applicant will have experience of online and offline marketing in a membership based organisation or similar, excellent written and personal communication skills, experience successfully organising public engagement events, and an interest in wild birds and nature in general.

This position is based at our HQ in Thetford, Norfolk, although you will be able to work from home part of the time on a hybrid working regime and flexible start and finish times can also be accommodated to ensure a flexible work-life balance.

• £30,135 per annum


• Annual leave entitlement on starting is 25 days plus bank holidays (pro rata if part time).


• Paid 'journey days' (up to 2 days) to staff who travel on holiday by land or sea instead of flying.


• Life assurance (four times salary)


• 11% employer pension contribution


• Employee Assistance Programme offering help and advice to staff and their families on matters related to bereavement, wellbeing, finances, relationships, family and more. This includes a number of free counselling sessions if they are needed.


• Enhanced sick pay


• Enhanced Family leave


• Retail discounts


• Cycle to work scheme


• Discounts on: BTO books, Bird care from Vine House Farm (10% discount on orders placed on the website) and Opticron (30% off)


• Free access to BTO training courses


• Flexible working- A combination of home and office working and flexible start and finish times (where this meets business needs)


• Free eye tests and a contribution of £49 towards prescription glasses for VDU use only.


• Free car parking


• Effective job evaluation policy that recognises where staff increase their level of responsibility over time


• Coaching and mentoring scheme


• Staff groups and forums- First Aiders and mental health first aiders, Coaching and mentoring, Diversity working, Sustainability and Natural Working, Becoming Inclusive, and our staff group creating a positive and welcoming culture to work in.


• Commitment to creating an inclusive environment


• Commitment to sustainability