Membership Officer

We have an opportunity for a Membership Officer to join our Fundraising and Membership team.

In this role, the Membership Officer will be responsible for cultivating and strengthening relationships with existing members whilst ensuring efficient day-to-day-operations for membership function. Providing excellent customer service is at the forefront of our Membership Team, ensuring at every opportunity a positive membership experience.

The post holder will line manage Membership Assistants, supporting continual improvement in team performance and individual development to achieve operational deliverables from the strategic plan to inspire more members to join, engage and continue their support to Essex Wildlife Trust.

Collaboration is key in this position, as the successful person will work closely with other departments (fundraising, marketing, communications and the wider Trust) to ensure a coordinated approach to membership activities. Additionally, there may be opportunities where presence will be required at community events to promote membership and engage with potential supporters.

Data management using a CRM database, involving the maintenance of accurate and up-to-date membership records will be a core aspect of the role as will ensuring compliance with GDPR and fundraising regulations. There are projects underway to improve our membership experience and develop other methods of support, including a new CRM system (Access's Charity CRM) to help deliver our potential., The role is a one year fixed-term position working 37.5 hours per week with a starting salary is £25,000 per annum. The position will be based at Abbotts Hall in Great Wigborough near Colchester. Essex Wildlife Trust offers flexible homeworking arrangements. Further details of the hybrid-working arrangements will be shared at interview.

This role is well suited to a candidate who possesses a genuine interest for wildlife conservation and the environment with prior experience in charity fundraising or a membership organisation. It is essential that applicants have experience in managing operations, have knowledge and experience of data protection legislation, people management skills and proficient in using IT (Microsoft 365 environment)., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.