Mental Health Advisor - NHS 111

You will work in partnership with CNTW to provide a rapid response triage function to calls received, supporting the referral pathway to ensure that calls are dealt with efficiently and routed appropriately.,

• To provide rapid response and a triage function to all calls received through the agreed pathway.


• Utilising a high level of customer service skills at all times, provide a call handling role to the 111 service ensuring that all calls are routed appropriately.


• To ensure all clinical and demographic information is effectively recorded and communicated within the electronic records system.


• Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual.


• Communicate effectively with service users, carers, colleagues and all other professionals.


• Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (WRAP), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.
  
  We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:


• 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day


• Enhanced pension


• Wagestream-ability torelease earnings, giving youinstant access to your pay


• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card


• Enhanced life assurance scheme, payment being three times your annual salary


• Plus, many more great benefits on offer