Mental Health Response Practitioner (Out of Hours)

The service operates during out of hours, 7 days / week and has very close links with the inpatient wards, Crisis Teams and Community teams ensuring that NELFT provides an accessible service for clients in need of mental health support within the borough of Barking, Havering, Redbridge and Waltham Forest. The service also provides crisis telephone support for children and their families in Kent and Essex area. Successful post holders will work alongside the following crisis team, namely Acute Crisis Assessment Team (ACAT) , Liaison & Diversion service, EDT, Bleep Holders and Emotion Wellbeing out of hours service. Working for our organisation Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 pro rata for part time). High Cost Area Supplement - Fringe This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 pro rata for part time). Detailed job description and main responsibilities Post Holder will work within the Acute Response Team to provide telephone triaging and support to service users who are in crisis; this will also include police officers dealing with service users in a public area.

• Providing counselling support to service user by encouraging clients to express their feelings and discuss what is happening in their lives.
• Guide Service users in the development of skill / strategies for dealing with their problems, ensuring crisis interventions plans are developed with service users and followed accordingly
• Counselling family members / carers to assist them in understanding, dealing with, or supporting service users.
• Collecting information about service users through telephone / face to face interviews to assess risk and adapting management plans to contain any risk posed or expressed.
• Evaluate service user's physical or mental condition, based on review of client information.
• Signpost service users or family members / carers / police officers to community resources or other organization if appropriate
• The role will also entails supporting police officers when making decision about service user in a public place pertaining to section S136.
• Attend face to face assessments in public areas / home environment when called out by police for support in relation to mental health crisis.
• Assisting police officer in managing people with Mental Health problems and working collaboratively with the police officers.
• Post holder will also be expected to work across the other Response Team to ensure the Response service operates as a single point of access
  
  We are looking for dynamic, proactive, enthusiastic and highly skilled professionals who will form a key part of the Integrated Crisis Acute Hub.
The post holder will also play a vital role in ensuring that all matters related to client's journey are seamless and of a high standard. This will entail working closely with all professionals and carers involved in client's care. Applicants will need to be experienced in Crisis intervention and have a minimum of two years post-qualification clinical experience in mental health, where a degree of autonomous working is required. They should be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritize workload effectively. Applicants will need to demonstrate well developed leadership and interpersonal skills especially when handling conflict and crisis, and should have the appropriate skills to demonstrate a good risk management.,
• RMN with a minimum of 2 years experience
• Experience / knowledge of crisis resolution services
• De-escalation skills and able to make autonomous decisions
• Knowledge of the MHA, MCA, DOLs
• Good leadership skills
• Ability to work as part of a MDT
• Demonstrate a commitment to Personal Development / CPD
Desirable criteria
• Driver & Car owner
• ICT skills and experience in using Rio and Systm1
• Awareness of NELFT Values
Essential Essential criteria
• Experienced in providing support for service users in crisis.
• Vast experience in risk assessment and raising safeguarding alerts.
Desirable criteria Ability to work with families, Knowledge of the MHA and assessing capacity

Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas. The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT. Find out more about NELFT careers and what makes our Trust a great place to work, in this video

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT :
• A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term / chronic conditions and LGBT staff.
• A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers.
This has resulted in us being recognised as a Top 10 Family Friendly Employer' from the Working Families Charity.
• Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.