Mental Health Support Team Administrator

An exciting opportunity has become available, for a full time administrator role, supporting MHSTs in South West Essex.
Mental Health Support Teams (MHST) partner with schools and colleges in Mid and South Essex to support mental health and emotional wellbeing. Our focus is on early intervention, prevention, and promotion; for young people who are thriving, coping or would benefit from getting help.
We work with the whole school or college community; for example, delivering workshops and coffee mornings for parents and carers, assemblies and pupil voice groups for young people, and training and consultation for staff. We work individually and in groups with parents, carers, and young people.
Some of the things we help with are:
+ Low mood: sadness, low motivation
+ Mild to moderate anxiety: worries, irrational fears, and concerns
+ Behaviours that challenge
+ Family and peer relationship difficulties
+ Difficulty adjusting to change and transition
+ Difficulty regulating emotions
+ School absences or at risk of exclusion
The successful applicant will be working alongside our current team of administrators supporting our teams within Essex localities. This post will be based in Phoenix House, Basildon. There will be some travelling required for meetings and team events such as away days and recruitment. There may also be times when admin cover is required across other Essex localities., The main duty of this role will be:
+ Supporting the development and administration of the new MHSTs
+ Using System One or similar, to interrogate patient information and update accordingly
+ General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and filing
+ Minute taking at meetings as requested by the operational manager
+ Liaising with members of staff including, clinicians and senior managers
+ Knowledge and experience on Microsoft applications, such as, email, teams, excel and word, NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,136 to a maximum of £1,915)
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system., We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
+ A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
+ A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
+ Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
+ Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.
Supporting our Armed Forces
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

• Good organisational and admin skills


• Great telephone manner and customer service skills


• Administrative experience essential, experience within the NHS desirable
  
  Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video