Mentor Services Coordinator

We are looking for a Mentor Services Coordinator to support our volunteer mentors in London, Surrey and Hertfordshire., Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise DBS checks and make the process as smooth and supported as possible.,

• Providing excellent customer service to mentors, volunteers and partners using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person


• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey


• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Customer service experience


• Experience of or strong interest in working or volunteering in the charity or third sectors


• People person with excellent communication and listening skills and empathy


• Well organised with great administrative skills and attention to detail


• Excellent desktop and database skills
  
  MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as West London, Hertfordshire and Surrey. Our passionate team is dedicated to helping the most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.