Mercedes-Benz Van Technician

At Rygor Auto, we are looking for an experienced and dedicated Van Technician, to join our Mercedes-Benz vans dealership in Heathrow, to help us deliver quality vehicle maintenance and repair.

We are looking for individuals who are passionate about delivering exceptional customer service.

Day to day, you will be :

• Diagnose vehicles based on observational and mechanical testing as well as information provided by the customer


• Provide customers with detailed estimates for repairs and replacements and obtain signature approval prior to commencing work


• Repair vehicles based on the diagnosed issues and repair estimate


• Test drive vehicles after repairs are complete to ensure mechanical soundness and to determine whether any other problems exist


• Describe vehicle's condition to customer and answer any follow-up questions


• File appropriate documentation on each repair
  
  You are level 3 (NVQ or City and Guilds or IMI Qualification) in LCV Vehicle Repair and maintenance qualified


• You have previous, practical working experience as a van technician


• Customer service experience advantageous


• You are computer literate and confident using technology


• Current and full UK driving licence for the relevant vehicle classes


• Ability to identify worn and faulty components in accordance with the DVSA Standards


• Fantastic communication skills via email, telephone, and face to face


• Ability to use all appropriate modules of Keyloop / Kerridge


• Good administrative knowledge


• Complete customer documentation while working to agreed time scales


• A brilliant team player


• Positive attitude and flexible with workloads


• Strong organisation and time management skills


• Wheel alignment


• Tyre fitting


• Experience in carrying out diagnostic and service repair


Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are industry level qualified for the role (NVQ Level 3), we encourage you to apply, even if you don't feel like you meet all our requirements., We all value our customers and go the extra mile to set standards for them every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple thanks to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development.

You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful

I am inclusive. I am resilient. I am kind.

We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others.

You respect and adhere to safe working practices and have good interpersonal and organisational skills.

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated.

It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

You could consider using to provide us with your Psychological Selfie! Using your responses to an in-depth questionnaire, Find My Why puts together a personal profile based on different aspects of your life- your personality, values, wellbeing and what drives you.

The one-page profile provided to you at the end details your personal and professional self, helping us to understand how you work best!

Benefits for you

• Working for an official ️ and .


• Working for a .


• Working with our award-winning team we have been named Service Provider of the Year' at the and winners at the .


• Access to 100s of employee perks on .


• Auto-enrolment pension.


• A day off for your Birthday.


• Enhanced Maternity and Paternity pay policies.


• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).


• Mental Health First Aiders.


• Reward and recognition programmes, including our annual Rygor Group Awards


• Annual appraisals programme and progression opportunities.


• Manufacturer training and access to our in-house training hub.


• Long service recognition.


• Branded work wear and boot allowance


• Four times death in service benefit.


• Ongoing investment in company facilities and working environments.


• 20 days of annual leave per year plus Bank Holidays
  
  Day Shift : Mon Fri 08 : 00-16 : 00. Saturdays on rota (1 in 4) paid at overtime rate.


Earlies & Lates : Week 1, Mon Fri 06 : 00-14 : 00. Week 2, 14 : 00-22 : 00. Saturdays on rota (1 in 4) paid at overtime rate.

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