MH Administrative Assistant / Receptionist - South East Staffs

This Admin/Receptionist role offers wide variety of daily tasks including:
· Handling many incoming calls, which can be challenging, distressing and of a sensitive nature.
· Good communication and customer service skills
· Good time management and prioritising work
· Ability produce quality documents in a very busy environment
· Welcoming service users and their family or carers into the service on arrival
· Producing both standard, bespoke or dictated letters via RiO (our clinical record system)
· Completing a wide range of admin tasks from an electronic workflow inbox
· Scanning, uploading and copying.
· Room bookings via outlook room calendars & MICAD our bespoke booking system.

Are you interested in an NHS admin career in the Mental Health Sector? Maybe you already work in an admin role and are looking for your first NHS job or maybe you have the transferrable skills we are looking for. If your experience looks a little different from what we have identified and you think you can bring the right attitude and add value to this role, we would love to learn more about you and would encourage you to apply.
You will be joining our friendly, welcoming and supportive Community Mental Health Administration Team in this role comprising of a split between working on our Receptions and working in our admin office. You will be required to work in any of our 3 Receptions in Lichfield, Tamworth and Burton on a rotational basis so will need to be able to travel across the patch. This gives a nice variety/split to the role.
Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support all our employees to progress if they wish and when available offer internal opportunities for career progression and training. Regular 1-to-1 supervision and appraisals with the Admin Team Leader take place., To be successful in this role you will be required be organised, professional and adaptable with excellent communication skills and a high level of written and spoken English.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
+ Supporting your career development and progression.
+ Excellent NHS Pension scheme
+ Generous maternity, paternity, adoption leave
+ Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
+ Extensive Health and Wellbeing support and resources
+ If you work in our community teams, we pay for your time travelling between patients.
+ Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
+ Salary sacrifice bikes up to £2k
+ Free car parking at all trust sites
+ Free flu vaccination every year
+ Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.