MI BAU Specialist

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

Do you enjoy problem solving, with a key eye for detail and a proactive attitude? If so, we have an opportunity for you.

In this role you'll take ownership of maintaining and enhancing routine reporting procedures within our Contact Centre. You'll deliver analysis that supports and recommends key decisions for improvements within the Contact Centre, ensuring that your insights have a direct impact on operations.

You'll maintain and improve routine reporting procedures, deliver data analysis to support key decision-making, highlighting trends and patterns.

Collaboration is key in this role. You'll work closely with the Contact Centre management team, wider colleagues and stakeholders to address business challenges. Additionally, you'll support the Real Time team in managing the day-to-day operations of the Contact Centre.

You'll have a natural aptitude for analysis and problem-solving, a proactive attitude, and a desire to learn and grow in areas such as Power BI, SQL, and basic Python. Basic familiarity with data tools and technologies is essential, along with strong communication and influencing skills.

You'll have the flexibility to work in a hybrid environment, with an expectation to be on-site 3 days out of 5, including time for Real Time team support. This is a 6 month FTC.