Microsoft 365 Application Developer

As a Microsoft 365 Application Developer with our Lincolnshire County Council contract, you'll be at the forefront of managing and optimising the M365 environment. You'll be the expert on new features, troubleshooting incidents, and fulfilling requests while driving service improvements. Your role will make a direct impact on IT services, ensuring smooth operations and customer satisfaction. You'll be entrusted to:

• Carry out activities and processes to ensure agreed service level are met - for both internal service users and customers - including Incident Management, Event Management, Problem Management, Access Management and Request Fulfilment
• Provide 3rd line support for all Microsoft 365 issues and service requests, ensuring smooth resolution or escalation
• Manage and optimise SharePoint, Teams, Intune, and other Microsoft 365 workloads
• Advise senior customer stakeholders, triage issues, and provide expert recommendations related to Microsoft 365 products
• Help design, recommend, and implement improvements using Microsoft 365 tools
• Manage the Microsoft Messaging Centre, communicating future changes and advising the customer on new features
• Design and maintain Power BI dashboards to deliver valuable insights
• Record all activity for inbound incidents and service requests in the designated Call Management System, ensuring that all incidents and service requests that are escalated to other parties contain full details, have the correct category and sub-category designation and are correctly prioritised.
  
  Proven experience in IT system administration, with a focus on system management, optimisation, and security, in the Microsoft 365 environment
• Hands-on experience developing solutions using the Power Platform (Power Apps Canvas/Model Driven Apps, Power Automate, Power Virtual Agents)
• Previous experience in Power BI and dashboard creation
• Strong communication skills, both written and verbal, with the ability to engage with service users at all levels
• ITIL Foundation certification
• The ability to work under pressure to manage competing priorities
• Experience of creating user guides, process documentation, and training users on how to use new features in an M365 environment is desirable
  
  At Serco, we're a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We're committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.
Our inclusive recruitment process: We see people first and foremost for their performance and potential. We're a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we're open to flexible working arrangements and we'll make reasonable adjustments from interview through to employment. As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Sometimes we receive a high volume of applications, which may lead us to close the application period early. To ensure you don't miss out, please apply as soon as possible.

Our people are integral to everything we do. That's why our benefits are designed to put you first:
• Holidays: 25 days plus bank holidays, with the option to buy additional leave.
• Pension: Up to 6% contributory pension scheme.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.