Microsoft 365 Digital Trainer

It is for a 12 month fixed term post within the Digital Clinical Implementer team. The postholder will be responsible for delivering specialist Microsoft 365 training across the Trust, catering to all staff groups and Trust locations through face-to-face sessions, virtual training, and the development of digital resources.
As part of the Digital Clinical Implementer team, the post holder will work alongside Digital Trainers specialising in clinical systems to promote the effective use of Microsoft 365 applications, supporting staff to work more efficiently and deliver improved services.
The post holder will lead on delivering initial digital content and support the shift towards a more digitally focused approach. They will also monitor the realisation of benefits from the training, such as improved productivity and cost savings, working closely with the digital systems team to evaluate outcomes.
The right candidate will have a proven track record in training development and delivery to staff of all levels with key skills in developing high quality training materials.
The ability to travel to all sites where The Christie offers services will be required., The post holder will be integral to the Trust's use of Microsoft 365. They will be designing and delivering a flexible range of Microsoft 365 training programmes tailored to meet the varied needs of end-users across Trust sites. Ensuring that the training meets the needs of those with accessibility requirements.
The post holder will work in collaboration with Digital Service Delivery and the Christie Education Teams to plan, schedule and create content for this work.
The post holder will be conducting and updating training needs assessments to evaluate staff proficiency with Microsoft 365 applications, ensuring learning programmes address diverse levels of IT literacy.
They will ensure that accurate records of all training are maintained.
The postholder will develop and manage a "Superuser" system within departments, providing training, coaching, and support to designated staff members., 1. Work under the direction of the Digital Matron, maintaining positive working relationships with the Christie Education team and Digital Services teams.
2. Design and deliver a flexible range of Microsoft 365 training programmes tailored to meet the varied needs of end-users across Trust sites.
3. Conduct and update training needs assessments to evaluate staff proficiency with Microsoft 365 applications, ensuring learning programmes address diverse levels of IT literacy.
4. Collaborate with healthcare professionals to identify their training requirements, adapting delivery styles and materials to suit individuals and group dynamics.
5. Plan and schedule training courses in coordination with colleagues in the Education Team.
6. Deliver training through multiple formats, including classroom-based teaching, virtual sessions, one-to-one coaching, small group workshops, and on-the-job training.
7. Ensure all training aligns with legal and ethical obligations, including the Data Protection Act, Health & Safety legislation, Freedom of Information, and Trust policies on system access and security.
8. Handle complex questions and challenges in the training environment, referring issues to senior team members if required.
9. Work with the Digital Training Team to create online learning resources, such as e-guides and e-learning content.
10. Develop and manage a "Superuser" system within departments, providing training, coaching, and support to designated staff members.
11. Assess participants' competencies to ensure training objectives are achieved and implement continuous improvement strategies.
12. Maintain accurate records of training sessions and outcomes, supporting the planning of future programmes and providing reports as needed.
13. Prepare training environments, ensuring all equipment, software, and materials are available and used safely. This includes setting up and installing IT equipment such as PCs and projectors.
14. Participate in Trust-wide and medical staff induction programmes to promote effective use of Microsoft 365.
Other Duties
1. Maintain high-quality record-keeping and data management when not delivering training, preparing Trust-level reports on the impact of training programmes.
2. Test complex equipment to ensure it is fit for purpose during training sessions.
3. Identify areas for improvement or adaptation in training materials, environments, or equipment and recommend appropriate solutions.
4. Represent or support the department at internal and external meetings, groups, or forums.
5. Provide guidance and support to colleagues to improve their knowledge and understanding, sharing your skills and expertise.
6. Network with digital training professionals across the Northwest public sector to stay informed of best practices and advancements in IT training.
7. Undertake personal development to maintain up-to-date technical and professional knowledge relevant to the role.
8. Participate in post-implementation reviews and business change audits, using lessons learned to refine processes and training programmes.
9. Manage your workload effectively, including timetabling, delivering training sessions, and producing timely reports.
10. Handle an unpredictable workload, such as responding to changes in priorities or delivering training to large staff groups within tight timescales, including out-of-hours sessions where required.
11. Participate in the Trust's performance appraisal process and undertake any additional training or development identified as necessary for the role.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.