Microsoft Dynamics 365 Developer

6+ Years of experience as a Dynamics 365 Customer Engagement (CE) Functional Consultant and Project Coordinator.

• Strong Communication and Requirement Gathering Skills.


• Ability to do gap fit Analysis and provide suggestion on the design.


• Collaborate with cross-functional teams to understand business requirements and translate them into tailored CRM solutions.


• Provide ongoing user support by addressing queries and troubleshooting issues efficiently.


• Lead and mentor the team, demonstrating strong leadership qualities to ensure high performance and development.


• Manage client and stakeholder relationships, addressing their concerns and ensuring overall satisfaction.


• Foster both client satisfaction and team morale, balancing both effectively.


• Act as a bridge between clients and the team, ensuring clear communication and alignment on project goals and expectations.


• Manage project resources to meet deadlines and deliverables, ensuring optimal use of time and effort.
  
  Extensive experience in upgrading Dynamics 365 CE from on-premises to online environments, including data migration and system deployment.


• Experience of working with complex integrations.


• Proven track record of leading and managing Dynamics 365 projects, ensuring successful delivery within scope, time, and budget.


• Strong understanding of Dynamics 365 CE modules, including Sales, Customer Service, Customer Insights, Field Service and Project Operations.


• Hands-on experience with configuration, customization, integration, and implementation of Dynamics 365 CE solutions.


• Skilled in managing the full project lifecycle, including requirements gathering, design, implementation, testing, and post-deployment


Value Adds:

• Expertise in Power Platform (Power Apps, Power Automate, Power Pages, Power BI)


• Proficient in using Microsoft Copilot for AI-driven insights and natural language processing


• Skilled in Azure services integration and ensuring data security and compliance


• Experienced in complex data migrations to Dynamics 365 CE


• Strong UX design and customization skills, including custom plugins and workflows


• Knowledgeable in Agile project management and effective stakeholder management


• Capable of delivering end-user training and leading change management initiatives


• Industry-specific experience in tailoring Dynamics 365 CE solutions


• Optional certifications: Microsoft Certified: Power Platform Functional Consultant Associate, etc.