Mortgage Consultant - Sheffield

As one of our Mortgage Consultants you'll be talking to a variety of existing and new to bank customers about their individual home journeys - whether they're first time buyers, investors or looking to move/improve their home or reviewing their protection.

• You'll be supporting customers with a wide variety of topics, this could be the early stages of buying their home and guiding them through our digital Home journeys to dealing with existing customer queries and helping customers post application, with our massive customer base no two journeys will be the same!
• You'll get to really know them and provide the expert professional guidance to support their mortgage, protection and insurance needs.
• Your help will play a key role in how we, as a Group, support them with their varied and unique needs to achieve their home and financial aspirations.
• We'll also support your development with an experienced team and manager to ensure your advice is always appropriate and keep your knowledge of policies and procedures up to date through regular coaching and training sessions.
This isn't a Monday-Friday 9-5 role. It's a rewarding role that offers a great deal of flexibility with working arrangements that suit both you and the needs of the team and our customers. Please note that in order to be eligible to work in this role you will need to be available to work to 8pm as and when required.
• Mornings - The start time of this shift will range from 10am to 12pm with the finish time ranging from 6pm to 8pm. This is a Monday to Friday shift pattern with a requirement to work 3 out of 8 Saturdays 9am to 4pm.
We provide a comprehensive induction programme followed by expert support from one of our Foundation coaches to ensure you are confident to meet the needs of our Home customers. You'll also get opportunities to develop new skills in new product areas and opportunities to advance or move across the Group.


• A customer-centric, personable, approach
• A flexible attitude to how, when and where you work - including evenings and weekends
• A willingness and ability to learn new skills and pick up new digital technologies
Banking experience or experience engaging with customers would be a bonus!

If you think all banks are the same, you'd be wrong. As the UK's largest mortgage lender, we're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Shift operating hours: Weekly rotational pattern 10:00-20:00 5 out of 7 days (over a Mon-Sat weekly period) Non working days are moved to suit customer demand Weekend working is currently 3 weekend days in 8 weeks Start time between 10am and 12pm (Sat 9am) and end time 6pm to 8pm (Sat 4pm) 8 weeks notice of confirmed shift pattern, Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• A range of wellbeing initiatives and generous parental leave policies
If you're ready for a career where you can do amazing work that makes a difference to millions of people then we'd love to hear from you.