Mortgage Contact Centre Service Adviser

Every day is different within the Mortgage Operations function, ultimately, your responsibilities include answering a range of mortgage related queries from both direct customers and our intermediary channel via, telephone, webchat and email. In practice this means delivering an excellent customer experience to our mortgage customers.

We'd love to add some new recruits to the team who are keen to rise to a challenge and who aren't afraid to share ideas. You'll be fully supported in developing your skills through training, coaching and ongoing development.

We are a close knit team that share ideas, provide support and we're always happy to share a problem and provide a sounding board.

We love a good chat, meaning you'll quickly be brought up to speed on the daily operations of the Mortgage Contact Centre and the wider Mortgage Operations function.

This role is 35hrs full time with rotational shifts between 8am - 6pm Monday to Friday with no weekends!

To fit into our team you'll need to be able to demonstrate a strong customer service and engagement ethic. Attention to detail and accuracy is also a key requirement as well as clear and concise written and spoken communication skills.

Our team works closely together to ensure we provide the best possible service to our customers, so you'll be happy contributing to this common goal.

You'll be customer focused, putting them at the heart of everything you do.

Life in Mortgage Operations is varied and we've created an engaging, fun environment where everyone's ideas and contributions are valued.

As our customers are at the heart of this operation, we continually strive to improve the way we work and the customer experience we deliver.

We are responsible for resolving mortgage related queries from a range of customers, from those looking to buy their first property to those who have had a mortgage with the Society for a number of years.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

A 35-hour weekly contract + flexible working options
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme - up to 9% employers' contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits, including medicash scheme
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day's holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range of recognition initiatives to recognise and reward great performance
Hybrid working