MOSAIC Helpdesk Technician HCC618962

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Joining the Application Support Team, you will be helping to support a wide range of complex applications used across Hampshire County Council. This role will predominantly be to support the Children's Services Social Care System, Mosaic, to provide first line support for the system, such as data issues and technical support issues. The successful candidate will be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You will be working in a dynamic environment supporting business critical applications.

You will have a background of working in IT, supporting and configuring business applications, any knowledge of Local Authority business processes is an advantage. You will be a self-starter, willing to take the initiative, with good analytical skills, strong communication skills and the ability to establish working relationships at all levels.

You will have effective problem-solving skills to manage and resolve complex support incidents.

Hampshire County Council is a modern business, delivering a vast range of services that make a real difference to the lives of residents, as well as education and social care, these include transport, planning, waste recycling, libraries and trading standards.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. This role will be based at our Winchester offices, however as part of Hampshire County Council's Open Workplace Policy, the successful candidate can undertake their work between home and the office (a hybrid approach) depending upon operational requirements. We support an effective work life balance and are open to discussing flexible work requests.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.