MOT Case Officer

Would you enjoy a dynamic role where you will oversee a diverse range of cases?
Would you embrace the opportunity to be instrumental in the quality of MOT testing standards, to the benefit of road safety for all users?
If so, we have an exciting opportunity available and would love to hear from you!, As MOT Case Officer, you will have a key role within the MOT Disciplinary Team (MDT) management team, driving continuous improvement in the quality and consistency of MOT casework. You will be responsible for progressing MOT casework by making non-technical decisions based on the principles of Administrative Law, ensuring the integrity of the disciplinary decision-making process.
In this role, you will collaborate with colleagues across the agency to support with a range of activity, including assessing cases to reach informed decisions, and supporting the team in drafting disciplinary letters when required. All whilst ensuring the appropriate sanctions are applied and that all processes comply with regulatory requirements.
Additionally, you will oversee and continuously develop and improve the current administrative process, maintaining high standards of quality and efficiency across all casework processes.
Your key responsibilities will include, but are not limited to:
+ Collaborating with team members to assess cases received into the MDT, using logical argument to establish through the appliance of administrative law principles and the balance of probability the outcome of each case and reaching decisions for further actions.
+ Managing the MDT mailbox, ensuring a response is made to any customer facing enquiries within 2 working days, and ensuring cases or case information is dealt with appropriately.
+ Working in collaboration with other managers across all functions to create a high performing and well-respected Agency.
+ Providing support to seminars and meetings and encourage the provision of education and advice to external parties linked to MOT scheme.
+ Developing and maintaining good relationships with internal and external stakeholders providing advice and education as required.
+ Demonstrating leadership by providing guidance to staff to support the delivery of objectives.
For more information about the role and responsibilities please see the attached Candidate Pack., This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ Make roads safer.
+ Improve services for our customers.
+ Make road transport greener and healthier.
+ Harness the potential of technology and data.
+ Grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Making Effective Decisions
+ Managing a Quality Service, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
As part of the application process, you will be asked to complete a CV and 1000 word personal statement. Further details around what this will entail are listed on the application form.
When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following:
+ Experience of meeting targets and objectives to time and quality.
+ Excellent oral and written communication skills, including the ability to handle challenging conversations.
+ Ability to conduct analysis of reports and be able to make decisions and recommendations based on evidence.
+ Developing and maintaining positive relationships with a range of internal and external stakeholders / customers, to achieve required tasks.
The sift is due to take place from 11/11/2024
Interviews are likely to be held from 26/11/2024
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
This interview will be conducted via a video, details of which will be provided to you should you be selected for interview.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ An interview.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

You will be a highly organised individual with excellent attention to detail, and be comfortable working to targets and delivering results on time and to a high standard. You will have excellent analytical skills, enabling you to assess information and make informed decisions based on the evidence provided.
As a confident and articulate communicator, you will be able to handle challenging conversations and tailor your communication style to suit different audiences. You will have excellent interpersonal skills, enabling you to develop and maintain positive working relationships within your team and across the agency. You will enjoy collaborating with others but are equally comfortable working independently and using your initiative.

Alongside your salary of £28,119, Driver and Vehicle Standards Agency contributes £8,146 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers.