Motor Vehicle Service Advisor

The successful applicant will work within a team to actively sell and help oversee the after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

Main Duties:

To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time with us.

To work with the workshop team to achieve the highest possible levels of performance.

Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work

Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns

To ensure all customer and vehicle data is correctly captured

To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.

To ensure that invoicing is accurate and completed on time.

Experience in an After sales environment is vital and it is essential that candidates have experience working as a Service Team Advisor.,

• service advisor: 2 years (required)


Licence/Certification:

• Driving Licence (preferred)