Motorsport Operations Specialist

37.5 hours per week Key Activities:

• As part of the operations team learn all customer processes and be ready to support colleagues as required
• Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
• Drives own performance and challenges others positively to achieve KPIs
• Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
• Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
• Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
• Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
• Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
• Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
• Ensures that all external and internal enquiries are responded to promptly and professionally
• Escalates issues if required.
• Ensures that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
  
  Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MSExcel.
• A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
• Ability to understand and work within prescribed processes to achieve KPI's.
• Results driven and good attention to detail
• Good written and spoken English and excellent telephone and e-mail skills.
• Excellent interpersonal skills
• Able to prioritise and perform under pressure
• A good team player with ability to identify and prioritise work for self and others
• Good commercial attitude
• A level education or broad GCSE level education